FAQs
Understanding FAQs in English
The following FAQ's were asked by shoppers like yourself. Please submit any question you have in mind about our products or policies. We will post it here to help other shoppers. Thank you for your support.
1. What materials are your jewelry pieces made of?
All our jewelry pieces are made with 925 sterling silver, ensuring high quality and durability.
2. What are moissanite stones?
Moissanite stones are lab-created gemstones that closely resemble diamonds. They are known for their brilliance, fire, and durability.
3. How do I care for my jewelry?
To keep your jewelry looking its best, we recommend storing it in a clean, dry place and avoiding contact with harsh chemicals or abrasive materials. You can clean your jewelry with a soft cloth and mild soap or jewelry cleaner specifically designed for sterling silver.
4. Can I return or exchange my purchase?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your item. Please refer to our return & refund policy for more information.
5. How long does shipping take?
We offer free shipping on all items sold in the USA. Shipping times may vary depending on your location, but you can expect your order to arrive within 5-7 business days.
6. Do you ship internationally?
Currently, we only ship within the USA. We apologize for any inconvenience this may cause.
7. Are your products suitable for sensitive skin?
Our jewelry is made with hypoallergenic materials, including 925 sterling silver, which is generally safe for sensitive skin. However, everyone's skin is different, so we recommend consulting with a dermatologist if you have specific concerns.
8. Can I customize or personalize a jewelry piece?
At the moment, we do not offer customization or personalization services. However, we are constantly expanding our product offerings, so please stay tuned for any updates.
9. How can I contact customer support?
If you have any questions or need assistance, you can reach out to our customer support team at Send US Email. We strive to respond to all inquiries within 24 hours. For emergency issues, please call or text us at (732) 610-3020.
10. What is your refund policy?
We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our return & refund policy for more detailed information on how to initiate a return and what items are eligible.
FAQs, or Frequently Asked Questions, are a common tool used in the English language to provide answers to the most common queries that a person might have. It's a simple, convenient, and efficient way to disseminate important information.
But why do we need FAQs? This is because, in our world of endless information, it is natural to be confused or curious about various things. And so, FAQs play an important role in answering these questions in a simple and accurate manner.
Imagine you have to understand a complex topic. It would be so much easier if there were a list of FAQs related to that topic in English. This is exactly why we have this section. Our aim is to make information easily accessible and understandable to you.